Engineering

Customer Support Engineer

Celona is an early stage innovator developing a converged wireless edge platform, venture backed by Tier-1 venture capitalists, Norwest Ventures, Lightspeed Ventures and Cervin Ventures.

The company is founded by a seasoned team from Aruba Networks, Qualcomm and Cisco.  Celona was born from a single observation: a combination of 5G, edge computing and AI will fundamentally change how organizations work and do business. As organizations start to embrace automation in every aspect of their work, we are facing a once-in-a-generation opportunity to create and become the platform for this innovation.

Celona is looking for a talented Customer Support Engineer to join our team and take a leading part in planning and executing the infrastructure security activities.

Responsibilities

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems
  • Lead or provide expertise to teams or projects
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
  • Act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements
  • Write KB articles on lesson learn and best practice as part of knowledge sharing
  • Manage priorities and responding effectively to emergent incidents both independently and with a team
  • Full ownership of resolution with escalated customers
  • Lead technical action plans

You will be an ideal candidate if you have:

  • Superior customer and partner service skills
  • Phone and remote support and troubleshooting experience
  • Packet level understanding of ARP, DHCP, UDP, TCP, ICMP
  • Working level knowledge and experience with DevOps and programming Python, REST API
  • Strong background in cloud centric technologies Kubernetes, AWS, Azure.
  • Compute OS (Ubuntu Linux) and Virtualization (VMware, KVM, Docker Containers) experience

Bonus Points if you have:

  • Previous examples of your work
  • Awards and/or Industry Recognition
  • Ideas on how you’d do your job in orbit around Venus

Apply:

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